We want you to feel confident investing in a GSLAB website. This policy explains when refunds apply for one-time builds and monthly care plans.
One-time website builds
- Before work begins — full refund of any deposit, no questions asked.
- During the build — refund of the unused portion, based on work completed to date, less any third-party costs already incurred (domains, licences, stock assets).
- After launch — one-time build fees are non-refundable once the site is delivered and approved, since the work is complete.
Monthly care plans
- You can cancel any time — your plan stays active until the end of the current billing period.
- We do not refund partial months, but you will never be billed again after cancellation.
- If we fail to deliver the core care-plan service in a given month, we will make it right or refund that month.
How to request a refund
Email jhk505@gatech.edu from the address on your account with your order details. We review every request personally and respond within two business days.
Refunds are issued to your original payment method. Stripe and PayPal refunds typically appear within 5–10 business days.
Contact
Questions about refunds? Email jhk505@gatech.edu or call 706-304-1620.